Consumer Assistance Program

Consumer Assistance Program Mission Statement

The Consumer Assistance Program (CAP) is unique among the Utah State Bar programs in that it provides fairly quick and non-invasive assistance to consumers and their attorneys or licensed paralegal practitioners (LPPs) who are involved in minor conflict with each other.

The CAP attorney, in a professional and courteous manner, provides the often necessary communication link between consumers and their counsel or LPPs as consumers strive to understand the law and the procedural rules of the court, and as attorneys and LPPs strive to educate their clients about the law and legal procedure.

Consumer Assistance Program

Resolve Conflicts with Your Attorney

Consumer Assistance Program

The Consumer Assistance Program (CAP) is the informal program which strives to facilitate resolution of concerns consumers have about their attorneys or licensed paralegal practitioners (LPPs). Often CAP aids consumers by discussing their concerns with them, informing their attorneys or LPPs of those concerns, and urging the attorneys or  LPPs to work with the consumers to resolve the concerns.
CAP also aids consumers by explaining what they can reasonably expect from their attorneys and LPPs as they proceed through their legal cases. 

The CAP attorney cannot give you legal advice.


  • Provide consumers with a remedy for the resolution of minor issues that arise between them and their attorneys or licensed paralegal practitioners (LPPs);
  • Improve consumer satisfaction with attorneys and LPPs by striving to resolve minor issues quickly and informally;
  • Save time and effort of attorneys and LPPs responding to minor issues;  and
  • Provide assistance to attorneys and LPPs who are having difficulties with minor issues.

To Contact the consumer assistance program

Consumers may leave their name and address with the Utah State Bar receptionist at


Utah State Bar
Consumer Assistance Program
645 South 200 East
Salt Lake City, UT  84111

The Resolution Process

The goal of CAP is to facilitate a resolution of problems consumers have with an attorney or a licensed legal practitioner (LPP). The CAP Attorney often communicates with the consumer’s attorney or LPP by letter to explain the consumer’s concerns, and to request that the attorney or LPP contact the consumer to resolve the issue or problem. After the matter is resolved between the consumer and attorney or LPP, then the CAP file is closed and the contents are destroyed.